The Opportunity

We are looking for a Service Technician to help us continue providing world-class service and support at our customer’s sites. The Service Technician shall be responsible for supporting commissioning and servicing of electrical, mechanical and control functions for SSI’s projects in the Americas. You should be highly organized, customer driven, and a self-starter. You must have a strong technical competence – with experience working with automated solutions and troubleshooting.

Key Responsibilities:

• Work with customer’s maintenance and operations groups, as well as SSI’s internal service team to plan project executions that will be successful – with all needed resources and materials available to complete a project.
• Work on-site with end-users to solve complex technical problems. Manage system diagnostics and resolve onsite issues. Provide expertise in mechanical and electrical equipment, and general troubleshooting knowledge.
• Provide written reports of service activity, assessments of issues, customer communications, and steps taken to resolve problems.
• Be available for technical support for the wider Scott Group, when required.
• Be available and perform technical support training for Scott employees and customers.
• Perform any other related duties as required or assigned.

What We Are Looking For:

• Preferred two-year degree Mechatronics /Technical discipline, or equivalent proven experience.
• Previous experience as a service technician
• Proven experience working autonomously.
• Ability to read and interpret electrical schematics
• Ability to travel 75% of the time; this may include nights and weekends.
• Not necessarily but preferred located within the Charlotte, NC area
• Strong organizational skills with the ability to prioritize.
• Patience and people skills when dealing with demanding clients and difficult situations.
• Ability to lift up to 75lbs.

About Scott

Scott takes pride in being a trusted team of product leaders who add value to our customers by delivering high quality, specialized manufacturing and industrial technologies that demonstrate our passion for engineering excellence and professional expertise.

Our mission is to provide automation and robotics equipment and services to businesses worldwide that make, move, manipulate, monitor, and track. We achieve this by making processes safer, more productive, and more efficient, delivering increased yield and better outcomes.

To apply for the role please use this link - https://www.indeed.com/job/fie...