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Service Operations Supervisor (Tullamarine, Melbourne)

February 22, 2024

The Opportunity:

We are currently seeking for an experienced Operations Supervisor on a permanent full-time basis, based in Tullamarine, Melbourne. 

This role has the responsibility for the success and profitability of the field Service team by leading the technicians to deliver first class service to our customers. In addition, the responsibilities will be driving utilization, competency development, compliance to service policies and procedures and customer service.

Key Responsibilities include:

  • Responsible for the overall success, completion, and execution of all service jobs from a technical, commercial, and financial perspective.
  • Providing strong leadership behaviours in taking ownership of the day-to-day operations of the service team.
  • Evaluate and monitor the delivery of day-to-day operations and activities to ensure they align with the overall strategy, objectives and performance of all service technicans.
  • Preparation of detailed budget and ongoing reports on performance against budget dollar amount.
  • Ongoing support and management of all reporting postions by developing and maintaining morale of the employees on team.
  • Developing a substainable process/business model for staff required to work on weekends.

About you:

  • 3-5 years’ experience in a similar role/industry.
  • Trade qualification in Mechanical or Electrical Engineering.
  • Excellent ability to communicate across internal and external stakeholders.
  • Technical skills in Programming, construction, and installation of mechanical/electrical automation and Robotic Solutions.
  • Leadership capabilities with performance development and management experience.
  • Customer and results focused, have integrity and be a proven team player.
  • Have a current drivers license and the right to live and work permanently in Australia. 
  • Competent use the Microsoft Suite, Teams and Simpro (CMMS)

The Company

SCOTT specialise in the design and manufacture of automated production, robotics and process machinery. A leading expert in automation & robotic solutions globally that improve productivity, reliability, yield, and safety for manufacturers and processors. Widely recognised, as a world-class builder of advanced automation systems, particularly for the appliance, meat processing, mining and materials handling industries globally. 

We have a strong company culture and values and are committed to hiring, developing and retaining the best. If you're looking to take your career to the next level in a global company with a reputation for excellence, then you don't need to look any further. 

The Application Process:

This is a fantastic opportunity to join a leading company. Interested? Apply through our career’s website ( Seek users- please exit Seek to apply online. Scott Technology is proud to be an Equal Employment Opportunity employer.