Job description

POSITION DESCRIPTION

POSITION: Field Service Technician

POSITION REPORTS TO: Blade Stop Service Manager

SEGMENT FOCUS: Meat Processing Automation

Join the leader in Specialty Automation manufacturing! Scott is a global firm that designs, manufactures, and installs advanced solutions in the appliance, manufacturing, food, and material handling industries. We manufacture a multitude of solutions – including AGVs, manufacturing automation components, meat processing equipment, and robotics solutions. These are typically large systems that need on-site commissioning, customer training, and regular servicing from Scott. We are looking for a Service Technician to help us continue providing world-class service and support at our customer’s sites. The Service Technician shall be responsible for supporting the commissioning and servicing of electrical, mechanical, and control functions for SSI’s projects in the Americas. You should be highly organized, customer-driven, and a self-starter. You must have strong technical competence – with experience working with automated solutions and troubleshooting. Scott will provide you with an excellent salary and benefits. In return, we ask you to be a highly engaged team player. Projects are often done during weekend and night hours when customer sites allow service and installation work to be completed. KEY AREAS OF RESPONSIBILITY

Technical Support:

• Work with customer’s maintenance and operations groups, as well as SSI’s internal service team to plan project executions that will be successful – with all needed resources and materials available to complete a project.

• Work on-site with end-users to solve complex technical problems. Manage system diagnostics and resolve onsite issues. Provide expertise in mechanical and electrical equipment and general troubleshooting knowledge.

• Provide written reports of service activity, assessments of issues, customer communications, and steps taken to resolve problems.

• Be available for technical support for the wider Scott Group, when required.

• Be available and perform technical support training for Scott employees and customers.

REQUIRED QUALIFICATIONS

• Two-year degree in Engineering, Mechatronics or a Technical discipline

• Previous experience as a service technician

• Proven experience working autonomously.

• Ability to read and interpret electrical schematics

Ability to travel 75% of the time across the United States; this may include nights andweekends.

•Ability to relocate or currently residing in the Charlotte, NC area.

•Strong organizational skills with the ability to prioritize.

•Patience and people skills when dealing with demanding clients and difficult situations.

SCOTT’S CORE VALUES:

•We Pursue EXCELLENCE. We Thrive on a challenge and we deliver for our customersbecause it is who we are.

•We are Committed to RESULTS. Together we evaluate and take action. Being accountablethrough to completion, no excuses.

•We act with INTEGRITY. We build confidence, do what’s right, and deliver on what we promise

•Above all we value PEOPLE. We are one team. We respect each other and work collaboratively to achieve common goals.

ASSESSMENT Scott utilizes assessment tests to determine the suitability of candidates. Candidates may be asked to attend a remote video interview. Candidates may be asked to attend In-Person interview. Job Type: Full-time 

Benefits:

•401(k)

•401(k) matching

•Dental Insurance

•Flexible spending account

•Health insurance

•Health savings account

•Paid time off

•Vision insurance

Schedule: 8-hour shift

Willingness to travel: 75% (Required)

Work Location: Charlotte / Remote