The Opportunity

The Service Coordinator is responsible for coordinating service activities, customer support, parts, and logistics for all SCOTT equipment and product lines, including but not limited to BladeStop®, Rocklabs®, Transbotics AGVs, robotics/automation systems, and other SCOTT solutions. Based in Charlotte, NC, this role supports customers across the Americas and serves as a key liaison for the SCOTT U.S. Service Team, working across multiple technologies and product families to ensure timely, professional, and high-quality service delivery.

Key Responsibilities:

•  Coordinate and schedule service technicians for customer sites across all SCOTT equipment platforms
• Serve as a front-line customer contact for service scheduling, parts, warranty inquiries, and general support
• Proactively contact customers via phone and email to assess satisfaction, identify needs, and communicate feedback to Sales and Service teams
• Prepare, process, and track quotations and orders for spare parts, service calls, preventive maintenance programs, and related services for all SCOTT brands
• Provide professional customer support through phone, email, and in-person interactions
• Maintain accurate customer, site, and contact records across all SCOTT verticals
• Develop, organize, and maintain filing systems for service records, projects, parts, and customer documentation
• Draft and distribute professional correspondence, including emails, memos, letters, and forms
• Partner with Sales and Marketing teams on lead generation, follow-up, and customer engagement activities
• Coordinate with SCOTT associates globally to support service requests, parts inquiries, and technical coordination involving senior management, engineers, and customers
• Perform any other related duties as required or assigned.

What We Are Looking For:

• Associate degree, technical degree, or equivalent experience resulting in broad knowledge of a related field (e.g., business administration, engineering, technical services), plus a minimum of three (3) years of relevant experience.
• Minimum of 3 years of experience in a customer service, service coordination, or similar role
• Minimum of 1 year of experience using an ERP system
• Technical aptitude with preferred experience in automation, robotics, industrial equipment, sample preparation systems, or mechanical/electrical technologies
• Proficiency in Microsoft Office applications (Excel, Outlook, Word)
• Strong written and verbal communication skills with both internal and external customers
• Excellent organizational skills with strong attention to detail and ability to manage multiple priorities
• Demonstrated problem-solving skills in a fast-paced service environment
• Ability to work independently as well as collaboratively within a multidisciplinary service team
• Commercially aware with a professional and customer-focused mindset
• Safety-conscious and comfortable supporting industrial equipment operations

About Scott

Scott takes pride in being a trusted team of product leaders who add value to our customers by delivering high quality, specialized manufacturing and industrial technologies that demonstrate our passion for engineering excellence and professional expertise.

Our mission is to provide automation and robotics equipment and services to businesses worldwide that make, move, manipulate, monitor, and track. We achieve this by making processes safer, more productive, and more efficient, delivering increased yield and better outcomes.

To apply for the role please use this link - https://www.indeed.com/job/ser...